Report the ad
Servicenow Online Training By Pradhika Technology - Kalat
Saturday, 23 May 2015
No photo
Item details
City:
Kalat, Balochistan
Offer type:
Offer
Item description
Audience:
o Functional Owner, Administrators and Implementers
o Any Programmers
o DataBase developers/administrators
o Testing professionals
o Enterprise Resource Planning professionals
o Customer Relationship Management professionals
o Business Intelligence professionals
o Business Process Management professionals
o Middleware tool consultants professionals
o Any degree Freshers
o HP Service managers professionals
o BMC Remedy professionals
o Computer Associates Service Desk Managers professionals
o IBM Smart Cloud Desk Engineers professionals
o ITSM/ITIL professionals
o Ticketing tool Professionals
o Business Analyst/System analyst
Course Objectives:
Explain Service-Now.com key features and benefits.
Understand core Service-Now.com applications and modules.
List the high-level setup steps for the mandatory dependencies.
Understand the high-level process involved in implementing Service-Now.com ITSM
platform (post-mandatory-dependency-implementation)
Describe how the out-of-box Self-Service Application pages display.
Describe options for configuring Self-Service Application Initial Landing Pages.
Explain how to verify the initial implementation.
Describe which major ITIL/ITSM features are supported by Service-Now.com, including
multi-currency price list support.
Create a basic request, move to change and problem, and create a knowledge-base entry.
Explain the source of ticket types used in Service-Now.com.
Create and maintain SLAs.
Create and maintain Service Catalog.
Describe the main features and functionality of Service-Now.com Applications
Snow Admin Course Topics:
1) Core Configuration
–Configure Navigation, Search and UI Options
–Manage Lists, Filters, and Forms
–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
–Use the ServiceNow Mobile Platform
–Activate Plugins
2) User Administration
–Configure User Accounts
–Add Groups and Assign Users to Groups
–Assign Roles
3) Manage Data with tables and CMDB
–Learn How to Manage Data with Tables
–Work with the CMDB to add New Configuration Items (CIs)
4)Manage Data with Import Set and Update Set
–Work with Import Sets
–Create and Apply Update Sets
5) Process Application
–Work with Knowledge Base
–Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
–Set up Email Notifications and SMS Alerts
–Learn about Upgrade Process and Release Cycle
–Implement Contextual Application Security
–Record Baseline Performance Statistics
7)Service Administration
–Create and Modify Reports
–Create and Apply SLAs
–Customize and Brand Your Instance
–Use Social IT Capabilities
Course Fee:
Single Nomination:
INR 22,000
Course Fee:
Single Nomination:
INR 22,000
Our Courses
WebSphere
SAP
Oracle
Java
Microsoft
Tibco
PROFESSIONAL COURSES
WebMethods Development
Teradata Development
Shell Scripting
Linux/Unix Administartion
Testing Tools
Android Application Development
Hadoop - Bigdata Development
salesforce crm
Ruby on rails online training
Iphone Developemnt
PYTHON online training
Address
Rakesh Kumar
91 9700330693
1 2342000813
info@pradhikatechnology.com
pradhikatechnology@gmail.com
o Functional Owner, Administrators and Implementers
o Any Programmers
o DataBase developers/administrators
o Testing professionals
o Enterprise Resource Planning professionals
o Customer Relationship Management professionals
o Business Intelligence professionals
o Business Process Management professionals
o Middleware tool consultants professionals
o Any degree Freshers
o HP Service managers professionals
o BMC Remedy professionals
o Computer Associates Service Desk Managers professionals
o IBM Smart Cloud Desk Engineers professionals
o ITSM/ITIL professionals
o Ticketing tool Professionals
o Business Analyst/System analyst
Course Objectives:
Explain Service-Now.com key features and benefits.
Understand core Service-Now.com applications and modules.
List the high-level setup steps for the mandatory dependencies.
Understand the high-level process involved in implementing Service-Now.com ITSM
platform (post-mandatory-dependency-implementation)
Describe how the out-of-box Self-Service Application pages display.
Describe options for configuring Self-Service Application Initial Landing Pages.
Explain how to verify the initial implementation.
Describe which major ITIL/ITSM features are supported by Service-Now.com, including
multi-currency price list support.
Create a basic request, move to change and problem, and create a knowledge-base entry.
Explain the source of ticket types used in Service-Now.com.
Create and maintain SLAs.
Create and maintain Service Catalog.
Describe the main features and functionality of Service-Now.com Applications
Snow Admin Course Topics:
1) Core Configuration
–Configure Navigation, Search and UI Options
–Manage Lists, Filters, and Forms
–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts
–Use the ServiceNow Mobile Platform
–Activate Plugins
2) User Administration
–Configure User Accounts
–Add Groups and Assign Users to Groups
–Assign Roles
3) Manage Data with tables and CMDB
–Learn How to Manage Data with Tables
–Work with the CMDB to add New Configuration Items (CIs)
4)Manage Data with Import Set and Update Set
–Work with Import Sets
–Create and Apply Update Sets
5) Process Application
–Work with Knowledge Base
–Create and Populate Service Catalog Items and Order Guide
6) Core Application Administration
–Set up Email Notifications and SMS Alerts
–Learn about Upgrade Process and Release Cycle
–Implement Contextual Application Security
–Record Baseline Performance Statistics
7)Service Administration
–Create and Modify Reports
–Create and Apply SLAs
–Customize and Brand Your Instance
–Use Social IT Capabilities
Course Fee:
Single Nomination:
INR 22,000
Course Fee:
Single Nomination:
INR 22,000
Our Courses
WebSphere
SAP
Oracle
Java
Microsoft
Tibco
PROFESSIONAL COURSES
WebMethods Development
Teradata Development
Shell Scripting
Linux/Unix Administartion
Testing Tools
Android Application Development
Hadoop - Bigdata Development
salesforce crm
Ruby on rails online training
Iphone Developemnt
PYTHON online training
Address
Rakesh Kumar
91 9700330693
1 2342000813
info@pradhikatechnology.com
pradhikatechnology@gmail.com
Related ads
Greetings from vivanta it labs vivanta it labs provides best online training as per global standard…
Oracle PeopleSoft CRM Development by Pradhika Technology (Dera Ismail Khan, North West Frontier Province)
Learn To: •Manage customers, contacts and workers. •Create, define and track products. •Manage…
Solutions Player organically promotes targeted keyword phrases to obtain higher ranks on search…
Oracle apps technical online training in hyderabad, india, usa, uk, uae (Gujrat, Punjab)
ORACLE APPS TECHNICAL ONLINE TRAINING Attend TWO FREE DEMO Classes! Experience the Quality of our…
Naresh IT Is have 17 years of event in Our Sales Force course. The Best Software Training Institute…
Naresh IT Is have 16 years of occasion in Our Devops course. The Best Software Training Institute…
Sap pp online training (Ghanche, Northern Areas)
We have certified trainers who provides online courses for SAP PP online training. SAP PP is the…
There are lots of courses offered in the professional market to gear up Information Technology on…
Oracle Weblogic Admin Training will make you understand the concepts and version difference from…
Welcome to QamSoft Technologies. We are pleased to know about your interest for the course ASP.NET…
